Contact
Talk to a person
Every inbox below is read by someone who knows the product.
Sales
Pricing questions, multi-site terms, and getting started.
customersupport@supportscan.org
See the product first
Customer support
Existing facilities: account help, training, onboarding questions.
customersupport@supportscan.org
Response target: 1 business day
Technical support
Urgent operational issues for live facilities are prioritized ahead of everything else.
customersupport@supportscan.org
Response target: same day for live-operations issues
General inquiries
Press, partnerships, everything else.
customersupport@supportscan.org
Status
Platform status and maintenance windows.
Maintenance windows are announced in advance to facility administrators by email.
Support Scan is not an emergency service and is not
a clinical crisis resource. If someone is in immediate danger, call 911 (or your local
emergency number). For the 988 Suicide & Crisis Lifeline, call or text 988.