Refunds & cancellation

Cancelling

• Cancel any time from your Account page (Manage billing). Your plan stays active until the end of the month you already paid for, then stops. No cancellation fee.
• Anything you downloaded while the plan was active is yours to keep.

Refunds

• First month, full refund. If a plan is not what you expected, email us within 14 days of your first charge and we refund it in full, no questions.
• Charged by mistake? Duplicate charges, a renewal after you cancelled, or a charge you did not authorize are refunded in full as soon as you tell us.
• After the first month we do not prorate the current month when you cancel, because access continues to the end of it. If we retire your plan or shut the Site down, we refund the unused part of the month.
• Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.

Add-on services

Chart audits, done-for-you builds, cleanups, policy help and automation are quoted and agreed in writing before any charge. If we have not started the work, you can cancel for a full refund. Once work has started, we bill for what was delivered and refund the rest.

The admissions line

The AI admissions line is billed separately at admissions.treatmentcentertools.com and has its own cancellation terms, shown there.

How to reach us

Email support@treatmentcentertools.com from the address on your account, or use the Request form on your Account page. Include the organization name. We answer within two business days.